How can I make an iService form that will display the body or other details of an interaction?
You can use the $value -interaction command to display the body or any other aspect of an interaction in a form. Then, load the form with the ID of the interaction passed via the URL.
To display only the HTML body, the form body would be as follows.
$value -interaction(bodyhtml) -Pid'interactionID'$
There are no actions required for this form, so the completed form would look like this ...
To use the form, load it using the /f/# format and append the interaction id using ?interactionID=#.
Note - you must have access to the interaction as an agent and be logged in to view the form.