Answers
Subject Date - DESC Rating Viewed Topic
How do I configure IIS to forward all HTTP requests to HTTPS? 10/26/2016 11:29:17 AM None 1726 Site configuration
simple user login check for iService forms 2/4/2016 8:58:06 AM None 1567 Technical Support
Changing the Message Queue actions to the custom portal form 1/22/2016 5:40:23 PM None 1547 Technical Support
Updating the Message Queue page to the new version in 7.4 1/22/2016 5:24:29 PM None 2164 Site configuration
Making a form to display an interaction body or other details 8/27/2015 1:32:18 PM None 1671 Technical Support
Considerations when setting up a service account to run utilities 7/3/2015 4:51:20 PM None 2355 Batch Utility
Customer did not receive an iService email 8/7/2014 9:12:48 AM 4.0 1980 Technical Support
Updating agent count for on-premise installations 7/7/2014 11:59:40 AM 4.5 2699 Site configuration
How do I create a report subscription? 6/23/2014 11:26:47 AM None 2564 Reports
Disabling browser cache to force current data into your screen 6/13/2014 10:26:28 AM None 1020 All Topics
Setting mailbox for reuse later 4/10/2014 9:57:12 AM None 1884 Technical Support
Article Selected >> Chat interface is mistakenly displayed when I login using Internet Explorer
Question:
When I login to iService, I can see what looks like an agent chat display and cannot remove it?
Answer:
Here are the steps to correct:

1)    Open iService in IE -- https://<tenantname>.iservicecrm.com
2)    Check if your IE browser version is 8 or above: with IE open, locate the Help menu (in IE8 this is the rightmost menu item: File, Edit, View, Favorites, Tools, HELP) and then select About. IE will display a window that shows the version number – check that it’s IE 8 or above. If the version is IE 7, please contact your desktop support person to help the you upgrade to IE 8 or above. Once upgraded, go to step 3.
3)    Check if compatibility view is selected: click on the Tools menu (in IE8 -- to the left of Help) and locate the Compatibility View menu item. It is most likely selected – click on the menu item to deselect.
4)    The screen should refresh with the correct view of the current iService tab with no chat interface items.

An alternative to checking your compatibility mode is to press F12 to access the developer toolbar. This will open a panel that includes the Compatibility Mode or Document Mode. Make sure it is set to the most current version.

Article DetailsSubscribe and Rate this article
Article ID:351613
Date Updated:3/16/2014 11:52:16 AM
# Views:2034
Article Creator:Joe Nuval
Article Topic:Technical Support
Attachments:-- None --
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