Answers
Subject Date - DESC Rating Viewed Topic
How do I configure IIS to forward all HTTP requests to HTTPS? 10/26/2016 11:29:17 AM None 1452 Site configuration
simple user login check for iService forms 2/4/2016 8:58:06 AM None 1389 Technical Support
Changing the Message Queue actions to the custom portal form 1/22/2016 5:40:23 PM None 1365 Technical Support
Updating the Message Queue page to the new version in 7.4 1/22/2016 5:24:29 PM None 1894 Site configuration
Making a form to display an interaction body or other details 8/27/2015 1:32:18 PM None 1489 Technical Support
Considerations when setting up a service account to run utilities 7/3/2015 4:51:20 PM None 2116 Batch Utility
Customer did not receive an iService email 8/7/2014 9:12:48 AM 4.0 1813 Technical Support
Updating agent count for on-premise installations 7/7/2014 11:59:40 AM 4.5 2451 Site configuration
How do I create a report subscription? 6/23/2014 11:26:47 AM None 2300 Reports
Disabling browser cache to force current data into your screen 6/13/2014 10:26:28 AM None 915 All Topics
Setting mailbox for reuse later 4/10/2014 9:57:12 AM None 1690 Technical Support
Chat interface is mistakenly displayed when I login using Internet Explorer 3/11/2014 9:57:20 AM None 1822 Technical Support
When I log in, I don't see the Message Queue tab 2/24/2014 11:56:11 AM 4.0 1858 Technical Support
Email not received by iService 1/16/2014 9:28:58 AM 4.0 2448 Email Processing
Changing the mailbox specified for messages in SMTPout 9/5/2013 10:53:53 AM None 2705 Email Processing
iService 5.x fails to load with the error "Unrecognized configuration section system.serviceModel in machine.config" 6/18/2013 3:31:05 PM None 1304 All Topics
Article Selected >> Impact of iService On-demand on your IT department
Question:
Our IT management would like to understand the impact that a hosted iService solution has on our network. Does On-to-One Service.com need any access to our network? Do ports need to be opened on our corporate firewall?
Answer:
One of the main advantages of iService On-demand is that it's a completely web-based solution that requires no software installation and no access to your corporate IT resources. The primary components of the solution and potential impact your corporate network are described below.

User Access
Users access the iService interface via a web browser. All major browsers are supported, including Internet Explorer, Firefox, Chrome, and Safari. We officially support the current and prior versions of all these browsers.

Programmatic Access to iService for Integration

You can integrate iService with your other operational systems (including your website) via iService Forms or the iService Web Services. iService forms are https web pages, and the web services can be accessed via any machine on your network that can reach the Internet (HTTPS).

Retrieving Mail for Your Tenant (POP or IMAP)

iService can retrieve incoming email via POP3 or IMAP, including SLL. Most clients of iService On-demand simply forward their incoming email to local mailboxes on our mail servers that correspond to their email accounts that are monitored. This provides better performance for messages with attachments that need to be retrieved and eliminates an login required on your network. If desired, you can configure iService to retrieve message directly from your own mail server. When forwarding to our mail servers, you have the option to have your messages filtered by the Barracuda Email Security Service or you can bypass that network and send them directly to our mail servers.

Sending Responses From iService (SMTP)

You can send email directly from our mail servers, eliminating the need to any access to your mail servers by the iService system. In this case, you will add an SPF record to your DNS to notify the recipients of your responses that our mail servers have authority to send on your behalf. There will be no noticeable difference in these messages from those sent by your own mail server.

An an alternative, you can deliver the outgoing email from iService through your own SMTP servers. This can be done with or without SMTP Authentication.

For additional technical information about iService, see the iService Technical Overview.
Article DetailsSubscribe and Rate this article
Article ID:209923
Date Updated:5/21/2013 9:51:43 AM
# Views:2752
Article Creator:Scott Whitsitt
Article Topic:Security
Attachments:-- None --
Creating an agent from an existing contact 3/26/2013 2:36:46 PM 4.0 2840 Security
Ensuring that SPAM contacts are not mislabeled and steps to correct 3/19/2013 3:22:32 PM None 2021 Technical Support
Setting message in SMTPOut for immediate delivery 2/25/2013 1:27:09 PM None 2923 Email Processing
JQuery Mobile and iService Forms 1/13/2013 1:24:26 PM None 3034 Customizing iService
Simple example for filtering messages to a new topic 12/18/2012 3:39:34 PM 5.0 2992 Site configuration
Lost password, administrator forwarding link 12/4/2012 8:48:19 AM 5.0 2076 Technical Support
iService Business Intelligence and Reports Documentation 8/1/2012 10:52:21 AM 4.0 2913 Reports
List of bookmarks/favorites to common tasks 4/7/2012 10:24:15 AM 4.0 2139 Technical Support
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