Answers
Subject Date - DESC Rating Viewed Topic
How do I configure IIS to forward all HTTP requests to HTTPS? 10/26/2016 11:29:17 AM None 1350 Site configuration
simple user login check for iService forms 2/4/2016 8:58:06 AM None 1310 Technical Support
Changing the Message Queue actions to the custom portal form 1/22/2016 5:40:23 PM None 1299 Technical Support
Updating the Message Queue page to the new version in 7.4 1/22/2016 5:24:29 PM None 1797 Site configuration
Making a form to display an interaction body or other details 8/27/2015 1:32:18 PM None 1420 Technical Support
Considerations when setting up a service account to run utilities 7/3/2015 4:51:20 PM None 2007 Batch Utility
Customer did not receive an iService email 8/7/2014 9:12:48 AM 4.0 1743 Technical Support
Updating agent count for on-premise installations 7/7/2014 11:59:40 AM 4.5 2349 Site configuration
How do I create a report subscription? 6/23/2014 11:26:47 AM None 2204 Reports
Disabling browser cache to force current data into your screen 6/13/2014 10:26:28 AM None 885 All Topics
Setting mailbox for reuse later 4/10/2014 9:57:12 AM None 1618 Technical Support
Chat interface is mistakenly displayed when I login using Internet Explorer 3/11/2014 9:57:20 AM None 1748 Technical Support
When I log in, I don't see the Message Queue tab 2/24/2014 11:56:11 AM 4.0 1792 Technical Support
Email not received by iService 1/16/2014 9:28:58 AM 4.0 2342 Email Processing
Changing the mailbox specified for messages in SMTPout 9/5/2013 10:53:53 AM None 2607 Email Processing
iService 5.x fails to load with the error "Unrecognized configuration section system.serviceModel in machine.config" 6/18/2013 3:31:05 PM None 1269 All Topics
Impact of iService On-demand on your IT department 5/21/2013 9:51:43 AM None 2640 Security
Article Selected >> Creating an agent from an existing contact
Question:
How can I convert an existing contact to an agent?
Answer:
If an employee sends and email to a monitored mailbox, iService will automatically create a contact for them in the iService database. If you try to set them up as an agent using that email address, you will get the message "Specified email address already exists, therefore a password cannot be specified."

To create a new agent from an existing contact, you follow the usual process but leave the password blank. This is because the contact already has a password within iService. If the contact does not know their password, they can use the standard password reset process to change it.



Article DetailsSubscribe and Rate this article
Article ID:203772
Date Updated:8/28/2014 10:50:07 AM
# Views:2741
Article Creator:Scott Whitsitt
Article Topic:Security
Attachments:-- None --
Ensuring that SPAM contacts are not mislabeled and steps to correct 3/19/2013 3:22:32 PM None 1954 Technical Support
Setting message in SMTPOut for immediate delivery 2/25/2013 1:27:09 PM None 2812 Email Processing
JQuery Mobile and iService Forms 1/13/2013 1:24:26 PM None 2911 Customizing iService
Simple example for filtering messages to a new topic 12/18/2012 3:39:34 PM 5.0 2889 Site configuration
Lost password, administrator forwarding link 12/4/2012 8:48:19 AM 5.0 2004 Technical Support
iService Business Intelligence and Reports Documentation 8/1/2012 10:52:21 AM 4.0 2822 Reports
List of bookmarks/favorites to common tasks 4/7/2012 10:24:15 AM 4.0 2057 Technical Support
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