Question:
Where can I find a list of URLs to quickly access common tasks in iService?
Answer:
In iService, you can easily access frequently used tabs by bookmarking the URL. Below are some common tasks and their corresponding URLs (replace "[tenantname]" with your iService Tenant name by looking at the URL and the name to the left of "iservicecrm.com"):
Searches:
Customer Info Search - http://[tenantname].iservicecrm.com/CustomerInfo.aspx
Interaction Search - http://[tenantname].iservicecrm.com/MessageQueue.aspx?mode=search
Supervisor:
Supervise Tab - http://[tenantname].iservicecrm.com/MessageQueue.aspx?mode=supervise
Knowledge Base:
All Topics - http://[tenantname].iservicecrm.com/FindAnswers.aspx
Hint: you can also replace the topicID# for topics other than All Topics, e.g. http://[tenantname].iservicecrm.com/FindAnswers.aspx?topicID=7
My Account:
My Contact Details (for going available/unavailable in the Round Robin) - http://[tenantname].iservicecrm.com/MyAccount.aspx?mode=contact
My Stock Responses - http://[tenantname].iservicecrm.com/MyAccount.aspx?mode=stock