Answers
Subject Date - DESC Rating Viewed Topic
Email not received by iService 1/16/2014 9:28:58 AM 4.0 2788 Email Processing
Changing the mailbox specified for messages in SMTPout 9/5/2013 10:53:53 AM None 3014 Email Processing
Setting message in SMTPOut for immediate delivery 2/25/2013 1:27:09 PM None 3631 Email Processing
Forward Email to External Email Address - Exchange 2003 2/7/2011 4:03:12 PM None 2304 Email Processing
Testing your SMTP connection 12/10/2010 4:43:56 PM 4.0 2299 Email Processing
Setting pending messages as Sent within iService 9/7/2010 1:17:41 PM None 2402 Email Processing
Message received with a blank body 7/27/2010 3:27:17 PM 5.0 2165 Email Processing
Techniques for minimizing bounced emails 7/1/2010 9:55:45 PM 5.0 2522 Email Processing
Capturing the bounce reason from undeliverable messages 7/1/2010 5:06:59 PM None 2203 Email Processing
Options for the From email address 5/26/2010 12:38:19 PM None 2135 Email Processing
Article Selected >> Email not leaving iService
Question:
What would cause email to not leave iService? There are no related log files in the website or mail popper folders.
Answer:
The iService.MailPopper Windows service must be running for the system to send and receive email. As part of the upgrade process, this service is typically turned off (or removed if there is a DB update). So, if your system is not sending or receiving email but there are not error log files, this would be the first thing to check.

When the mail processor is not running all mail will be queued until it is turned back on. As soon as you restart the service all queued mail will be delivered and all mail waiting to be popped in your monitored mailboxes will be processed.
Article DetailsSubscribe and Rate this article
Article ID:38173
Date Updated:5/19/2010 8:11:26 AM
# Views:2065
Article Creator:Scott Whitsitt
Article Topic:Email Processing
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