Answers
Subject Date - DESC Rating Viewed Topic
How do I configure IIS to forward all HTTP requests to HTTPS? 10/26/2016 11:29:17 AM None 1807 Site configuration
simple user login check for iService forms 2/4/2016 8:58:06 AM None 1602 Technical Support
Changing the Message Queue actions to the custom portal form 1/22/2016 5:40:23 PM None 1586 Technical Support
Updating the Message Queue page to the new version in 7.4 1/22/2016 5:24:29 PM None 2245 Site configuration
Making a form to display an interaction body or other details 8/27/2015 1:32:18 PM None 1722 Technical Support
Considerations when setting up a service account to run utilities 7/3/2015 4:51:20 PM None 2423 Batch Utility
Customer did not receive an iService email 8/7/2014 9:12:48 AM 4.0 2031 Technical Support
Updating agent count for on-premise installations 7/7/2014 11:59:40 AM 4.5 2754 Site configuration
How do I create a report subscription? 6/23/2014 11:26:47 AM None 2618 Reports
Setting mailbox for reuse later 4/10/2014 9:57:12 AM None 1945 Technical Support
Chat interface is mistakenly displayed when I login using Internet Explorer 3/11/2014 9:57:20 AM None 2069 Technical Support
When I log in, I don't see the Message Queue tab 2/24/2014 11:56:11 AM 4.0 2106 Technical Support
Email not received by iService 1/16/2014 9:28:58 AM 4.0 2790 Email Processing
Changing the mailbox specified for messages in SMTPout 9/5/2013 10:53:53 AM None 3015 Email Processing
Impact of iService On-demand on your IT department 5/21/2013 9:51:43 AM None 3088 Security
Article Selected >> Creating an agent from an existing contact
Question:
How can I convert an existing contact to an agent?
Answer:
If an employee sends and email to a monitored mailbox, iService will automatically create a contact for them in the iService database. If you try to set them up as an agent using that email address, you will get the message "Specified email address already exists, therefore a password cannot be specified."

To create a new agent from an existing contact, you follow the usual process but leave the password blank. This is because the contact already has a password within iService. If the contact does not know their password, they can use the standard password reset process to change it.



Article DetailsSubscribe and Rate this article
Article ID:203772
Date Updated:8/28/2014 10:50:07 AM
# Views:3202
Article Creator:Scott Whitsitt
Article Topic:Security
Attachments:-- None --
Ensuring that SPAM contacts are not mislabeled and steps to correct 3/19/2013 3:22:32 PM None 2392 Technical Support
Setting message in SMTPOut for immediate delivery 2/25/2013 1:27:09 PM None 3632 Email Processing
JQuery Mobile and iService Forms 1/13/2013 1:24:26 PM None 3460 Customizing iService
Simple example for filtering messages to a new topic 12/18/2012 3:39:34 PM 5.0 3405 Site configuration
Lost password, administrator forwarding link 12/4/2012 8:48:19 AM 5.0 2398 Technical Support
iService Business Intelligence and Reports Documentation 8/1/2012 10:52:21 AM 4.0 3206 Reports
List of bookmarks/favorites to common tasks 4/7/2012 10:24:15 AM 4.0 2559 Technical Support
What is the expiration time of the link that's sent in the forgot password email? 12/20/2011 9:36:48 AM None 2057 Technical Support
create a filter to catch part of an email address 10/3/2011 1:38:02 PM 4.0 2847 Customizing iService
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