Answers
Subject Date - DESC Rating Viewed Topic
How do I configure IIS to forward all HTTP requests to HTTPS? 10/26/2016 11:29:17 AM None 1806 Site configuration
simple user login check for iService forms 2/4/2016 8:58:06 AM None 1602 Technical Support
Changing the Message Queue actions to the custom portal form 1/22/2016 5:40:23 PM None 1585 Technical Support
Updating the Message Queue page to the new version in 7.4 1/22/2016 5:24:29 PM None 2244 Site configuration
Making a form to display an interaction body or other details 8/27/2015 1:32:18 PM None 1721 Technical Support
Considerations when setting up a service account to run utilities 7/3/2015 4:51:20 PM None 2422 Batch Utility
Customer did not receive an iService email 8/7/2014 9:12:48 AM 4.0 2031 Technical Support
Updating agent count for on-premise installations 7/7/2014 11:59:40 AM 4.5 2754 Site configuration
How do I create a report subscription? 6/23/2014 11:26:47 AM None 2617 Reports
Setting mailbox for reuse later 4/10/2014 9:57:12 AM None 1945 Technical Support
Chat interface is mistakenly displayed when I login using Internet Explorer 3/11/2014 9:57:20 AM None 2069 Technical Support
When I log in, I don't see the Message Queue tab 2/24/2014 11:56:11 AM 4.0 2106 Technical Support
Email not received by iService 1/16/2014 9:28:58 AM 4.0 2788 Email Processing
Changing the mailbox specified for messages in SMTPout 9/5/2013 10:53:53 AM None 3014 Email Processing
Impact of iService On-demand on your IT department 5/21/2013 9:51:43 AM None 3087 Security
Creating an agent from an existing contact 3/26/2013 2:36:46 PM 4.0 3201 Security
Article Selected >> Ensuring that SPAM contacts are not mislabeled and steps to correct
Question:
What are some steps to ensure that SPAM contacts are not mislabeled and if they are, what to do?
Answer:
iService includes a SPAM button for agents to flag contacts as SPAM. This button saves agents time by performing three actions at once: 1) adds the Customer Type of SPAM to their account, 2) changes the topic of the message to _SPAM, and 3) resolves the interaction.

To make sure that an agent has not accidentally marked a contact as SPAM, you can follow the best practice below:

1) Run the Contact Address Report by Contact in the reports component (your iService administrator can direct you to the URL).
2) Select the appropriate segment and customer type is "SPAM" from the parameters.  (See http://www.iservice.info/guides/reports/index.html?address_report_-__by_contact_t.htm for more info.)

If a contact IS mislabeled:
  • look up the contact in the Customer Info search
  • go to the Contact Details and locate the "Customer Type" field
  • click on the dropdown containing the customer type of SPAM and select a blank
  • save changes

Any messages going forward will not get caught by the filter.

Article DetailsSubscribe and Rate this article
Article ID:203352
Date Updated:3/19/2013 3:22:32 PM
# Views:2392
Article Creator:Joe Nuval
Article Topic:Technical Support
Attachments:-- None --
Setting message in SMTPOut for immediate delivery 2/25/2013 1:27:09 PM None 3631 Email Processing
JQuery Mobile and iService Forms 1/13/2013 1:24:26 PM None 3459 Customizing iService
Simple example for filtering messages to a new topic 12/18/2012 3:39:34 PM 5.0 3405 Site configuration
Lost password, administrator forwarding link 12/4/2012 8:48:19 AM 5.0 2397 Technical Support
iService Business Intelligence and Reports Documentation 8/1/2012 10:52:21 AM 4.0 3205 Reports
List of bookmarks/favorites to common tasks 4/7/2012 10:24:15 AM 4.0 2558 Technical Support
What is the expiration time of the link that's sent in the forgot password email? 12/20/2011 9:36:48 AM None 2056 Technical Support
create a filter to catch part of an email address 10/3/2011 1:38:02 PM 4.0 2846 Customizing iService
Please Wait...