Answers
Subject Date - DESC Rating Viewed Topic
How do I configure IIS to forward all HTTP requests to HTTPS? 10/26/2016 11:29:17 AM None 1807 Site configuration
simple user login check for iService forms 2/4/2016 8:58:06 AM None 1602 Technical Support
Changing the Message Queue actions to the custom portal form 1/22/2016 5:40:23 PM None 1586 Technical Support
Updating the Message Queue page to the new version in 7.4 1/22/2016 5:24:29 PM None 2245 Site configuration
Making a form to display an interaction body or other details 8/27/2015 1:32:18 PM None 1722 Technical Support
Considerations when setting up a service account to run utilities 7/3/2015 4:51:20 PM None 2422 Batch Utility
Customer did not receive an iService email 8/7/2014 9:12:48 AM 4.0 2031 Technical Support
Updating agent count for on-premise installations 7/7/2014 11:59:40 AM 4.5 2754 Site configuration
How do I create a report subscription? 6/23/2014 11:26:47 AM None 2618 Reports
Setting mailbox for reuse later 4/10/2014 9:57:12 AM None 1945 Technical Support
Chat interface is mistakenly displayed when I login using Internet Explorer 3/11/2014 9:57:20 AM None 2069 Technical Support
When I log in, I don't see the Message Queue tab 2/24/2014 11:56:11 AM 4.0 2106 Technical Support
Email not received by iService 1/16/2014 9:28:58 AM 4.0 2789 Email Processing
Changing the mailbox specified for messages in SMTPout 9/5/2013 10:53:53 AM None 3015 Email Processing
Impact of iService On-demand on your IT department 5/21/2013 9:51:43 AM None 3087 Security
Creating an agent from an existing contact 3/26/2013 2:36:46 PM 4.0 3201 Security
Ensuring that SPAM contacts are not mislabeled and steps to correct 3/19/2013 3:22:32 PM None 2392 Technical Support
Setting message in SMTPOut for immediate delivery 2/25/2013 1:27:09 PM None 3632 Email Processing
JQuery Mobile and iService Forms 1/13/2013 1:24:26 PM None 3459 Customizing iService
Simple example for filtering messages to a new topic 12/18/2012 3:39:34 PM 5.0 3405 Site configuration
Lost password, administrator forwarding link 12/4/2012 8:48:19 AM 5.0 2398 Technical Support
iService Business Intelligence and Reports Documentation 8/1/2012 10:52:21 AM 4.0 3206 Reports
Article Selected >> List of bookmarks/favorites to common tasks
Question:
Where can I find a list of URLs to quickly access common tasks in iService?
Answer:

In iService, you can easily access frequently used tabs by bookmarking the URL. Below are some common tasks and their corresponding URLs (replace "[tenantname]" with your iService Tenant name by looking at the URL and the name to the left of "iservicecrm.com"):

Searches:
Customer Info Search - http://[tenantname].iservicecrm.com/CustomerInfo.aspx
Interaction Search - http://[tenantname].iservicecrm.com/MessageQueue.aspx?mode=search

Supervisor:
Supervise Tab - http://[tenantname].iservicecrm.com/MessageQueue.aspx?mode=supervise

Knowledge Base:
All Topics - http://[tenantname].iservicecrm.com/FindAnswers.aspx
Hint: you can also replace the topicID# for topics other than All Topics, e.g. http://[tenantname].iservicecrm.com/FindAnswers.aspx?topicID=7

My Account:
My Contact Details (for going available/unavailable in the Round Robin) - http://[tenantname].iservicecrm.com/MyAccount.aspx?mode=contact
My Stock Responses - http://[tenantname].iservicecrm.com/MyAccount.aspx?mode=stock

Article DetailsSubscribe and Rate this article
Article ID:155197
Date Updated:4/7/2012 10:24:15 AM
# Views:2559
Article Creator:Joe Nuval
Article Topic:Technical Support
Attachments:-- None --
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create a filter to catch part of an email address 10/3/2011 1:38:02 PM 4.0 2847 Customizing iService
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